This is an ARCHIVED version of the Kwantlen University College Calendar for
2004-2005 and is provided for historical reference only. See the current version of the
Calendar for updated information.
The on-line version of the University College Calendar is the Official version.
In the event of conflict between the printed version and the online version, the
on-line version will prevail.
Effective date of this course calendar information, unless otherwise indicated, is Sept. 1, 2004 to Aug. 31, 2005.
Public Safety Communications
PSCM 1100 cr-3
Call Processing
Students will work in cooperative teams to learn and practise call-
processing skills needed by communicators for successful
integration into public safety and related industries, using both
manual and automated systems. They will learn technical language
used in the industry and how agencies function.
PSCM 1120 cr-3
Radio Communications
Students will gain competency through practise in simulated radio
dispatching within a communication centre team environment,
applying radio protocol and procedures to Industry Canada
specifications. They will identify the technologies (telephone, radio,
and computer-aided dispatch systems) used within the
communications industry in radio communications.
PSCM 1140 cr-3
Human Behaviour
Students will analyze and practise inclusive techniques for dealing
with the elderly, young children, the mentally and emotionally
disadvantaged, and those members of our community with
language barriers. They will learn to recognize and deal effectively
with occupational, organizational, and event-related stress within
themselves through journal writing and personal reflection.
PSCM 1150 cr-3
Legal & Regulatory Influences
Students will examine the legal and regulatory influences on
primary responding public safety agencies such as police, fire, and
ambulance services. They will research federal and provincial
statutes, municipal by-laws, and common laws affecting the public
safety sector.
PSCM 1200 cr-3
Police Communications
Students will work in a team environment to operate a simulated
tri-service communications centre. They will learn the protocols
and techniques for police call processing and radio dispatching
through practical simulations, beginning at an entry level of
operational competency and working up to handling multiple
incident scenarios
Students will further study psychological disorders, social
disobedience and victimization emphasized from the perspective
of public safety communicators. The student will apply stress
management techniques to deal with: critical incident stress,
shiftwork, media stress, and sleep disorders. Students will also
reflect on and acquire practical insights into different types of
behaviours and their effects as they practise interaction with a
diverse group of callers.
Students will observe and experience hands-on operations in a
variety of public safety communications centres. They will produce
written reports on procedures, technologies, and organization used
in each centre.
Students will identify the protocols and techniques for incident
processing and dispatching in the fire service. They will utilize
procedures for WHMIS and TDG in the context of fire exercises.
Fire call processing, radio dispatching and incident command will
be practised in lab simulations. Students will work in a team
environment to operate a simulated tri-service communications
centre by the end of the course.
Students will examine emergency planning and preparedness
regulations and procedures at the federal, provincial and municipal
level, with the focus on analyzing the interaction of public safety
agencies during a person-induced or natural disaster. They will
apply their knowledge of emergency planning to establish and
prepare personal strategies and equipment for themselves and their
families.
PSCM 1500 cr-3
Effective Emergency Medical Communications
Students will learn the protocols and techniques for incident
processing and dispatching in emergency medical situations. They
will practise emergency medical call assessment and radio
dispatching in lab simulations in a team environment, and will
provide emergency medical telephone instruction. They will work
together to operate a simulated tri-service communications centre
