Refunds

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International Refund Guideline

The International Refunds follow the Guidelines of the FM8 Policy .

Students are responsible for familiarizing themselves with the stated withdrawal deadline for the term and are expected to voluntarily withdraw themselves online if seeking a course withdrawal for any reason before the 'Last day to drop with 100% refund' date.

Refunds of the confirmation deposit are only available under the following circumstances:

  • KPU has cancelled an intake of admission, OR
  • Student’s Visa study permit application has been denied by IRCC

KPU reserves the right to contact IRCC (Immigration, Refugees and Citizenship Canada) to verify the status of a visa and/or study permit application and/or to authenticate the contents of a study permit refusal letter when processing a refund request

Refund Scenarios

  1. Drop all your classes before the 'Last day to drop with 100% refund' date. 
  2. Email International.Refunds@kpu.ca using your KPU email account. Include your 9-digit KPU Student ID number in the subject line. 
  3. Attach the following documents in your email:
    • A certified PDF copy of your Visa/Study permit Denial Letter issued by Immigration, Refugees and Citizenship Canada (IRCC)
    •  
      Note: If your study permit was denied after the start of classes, and you remain enrolled in classes after that deadline, you will be responsible for the payment of any classes that are not dropped. Your confirmation deposit will be applied towards your tuition fees and will not be refunded, even if your study permit application is eventually denied.

If a student withdraws before starting classes at KPU, they are not eligible to receive their confirmation deposit.

To request a refund of your remaining/surplus balance: 

  1. Drop all your classes before the 'Last day to drop with 100% refund' date. 
  2. Confirm your account balance by visiting Online Self-Service account webpage (Student Menu > Student Accounts > Account Summary)
  3. Email international.Refunds@kpu.ca using your KPU email account. Include the following information
    • Your 9-digit KPU Student ID number in the subject line
    • Reason for refund request

Note: This scenario is only applicable to the students that have accepted their offer by paying the confirmation deposit before Jan 22, 2024.

  1. Drop all your classes before the 'Last day to drop with 100% refund' date. 
  2. Confirm your account balance by visiting Online Self-Service account webpage (Student Menu > Student Accounts > Account Summary)
  3. Email international.Refunds@kpu.ca using your KPU email account. Include the following information
    • Your 9-digit KPU Student ID number in the subject line
    • Reason for refund request

Excess balance refund requests may only be considered under the following circumstances:

  • Credit balance remains on a student's account for more than two terms, OR
  • A student has graduated, OR
  • A student is in their last semester, OR
  • A student is transferring to another school (or intend to transfer to another school) 

If one of the conditions apply to you, please follow the steps below:

  1. Confirm your account balance by visiting Online Self-Service account webpage (Student Menu > Student Accounts > Account Summary)
  2. Email international.Refunds@kpu.ca using your KPU email account. Include the following information
    • Your 9-digit KPU Student ID number in the subject line
    • Reason for refund request

  1. Email international.Refunds@kpu.ca using your KPU email account.
  2.  Include the following information
    • Your 9-digit KPU Student ID number in the subject line
    • Full Name
    • KPU ID
    • Course Term and CRN of the course you wish to be refunded
    • A detailed rationale for the request
    • Any related documentation (KPU's Health Care Provider Statement, physician's note, or death certificate)

Eligible reasons may include:

  • A verified, unanticipated, serious health issue affecting a student's ability to complete a course.
  • A serious medical condition that has worsened or changed in an unforeseeable way over the course of the term. It is expected that students with pre-existing conditions work with the resources available to them in order to develop an academic plan accommodating their condition and needs.
  • Death or serious illness of an immediate family member. Documentation such as a Health Care Provider Statement, death certificate or obituary in English is required.
  • Reservists of the Canadian Armed Forces called into active duty after the start of a semester as a result of Canadian military demands.

Ineligible reasons  include:

  • Unawareness of dates, deadlines, or policies 
  • Non-attendance
  • Financial hardship
  • Issues related to course content, instruction or delivery
  • Admission to another post-secondary institution
  • Changes in employment status

Methods of Refund: 

Due to BC’s money laundering regulations, KPU must return funds in the same manner they were received, meaning we cannot send the money overseas if the payment method originated within Canada.

  • If you paid by Flywire, the money will be refunded back through Flywire.
  • If you paid by credit card, the money will be refunded back to your card.
  • If you paid by wire transfer, the money will be refunded through Flywire.
  • If you paid by any other means, a cheque will be issued to your Canadian address. If you fail to update your address on your Online-Self Service account, we will NOT be able to release your cheque. Please follow Instructions on how to update your address.

Refund FAQs

  1. Email international.Refunds@kpu.ca using your KPU email account. 
  2. Include the following information
    • Your 9-digit KPU Student ID number in the subject line
    • Reason for refund request
       
      Note: We don’t accept refund requests from other email domains (e.g., Gmail, Outlook, Hotmail). If a student emails us through a different email domain, we request that they write it back from their KPU email account for privacy and security reasons.

Yes, we accept authorized agents to request a refund on behalf of their student. We also accept third parties authorized by the student to deal with a refund using this form.

Refunds are returned in the same manner they were received, meaning we cannot send the money overseas if the payment method originated within Canada.

  • If you paid by Flywire, the money will be refunded back through Flywire
  • If you paid by credit card, the money will be refunded back to your card. 
  • If you paid by wire transfer, the money will be refunded through Flywire. 
  • If you paid by any other means, a cheque will be issued to your Canadian address. If you fail to update your address on your Online-Self Service account, we will NOT be able to release your cheque. Please follow Instructions on how to update your address.

Refunds typically take between 4 to 6 weeks to process from the time you submit your refund request for processing with all required documents. The approximate processing time for refunds may vary due to the different circumstances and may be dependent on the following factors:

  • Method of payment that was used to submit payment
  • Submission of all required documents

Unfortunately, we are unable to provide tracking information for cheques. If you have not received your cheque within the approximate time frame provided, please email international.refunds@kpu.ca for assistance.

Please email international.refunds@kpu.ca to request for a cancel and re-issue of the refund cheque.

Your online self-service account will be updated once the refund has been processed. Should you require further information, please email international.refunds@kpu.ca.

If you would like to speak to someone in the refunds team, we ask that you send an email to international.refunds@kpu.ca with your query and a call back number, and we will be able to review your request.

No, KPU is not able to transfer funds to another institution. Refunds are returned in the same manner they were received.

If you would like cancel your refund request, please email international.refunds@kpu.ca. To request a deferral of your offer of admission and confirmation deposit instead of refund, please submit a Request for Deferred Admission form to international@kpu.ca.