(1) Do I have to be a TALK member to attend courses?
Yes. You must be a TALK member (September - August) in order to register for any of our paid TALK courses. You do NOT have to pay membership fees for registering into any of our free courses or events such as Philosophers’ Corners or Compelling conversations. Our AGM is free to members.
(2) Do I have to be a TALK member to attend a Philosophers’ Corner?
No. Philosophers’ Corners are open to the public. You do not have to be a TALK member to participate.
(3) What is Amilia?
Amilia is the online registration and payment system used by TALK. It is a Canadian-based organization and the use of the system has been vetted and approved by TALK and KPU.
(4) May I register after the course “register by” date?
- The “register by” date on Amilia and in the brochure is set to just before the reminder notice or Zoom link is sent out by the office. If you try to register online after that date, you will get a message saying registration has closed. To register after that date, you will have to contact the office at 604 599-3077 or talk@kpu.ca. However, it is preferable to have members register earlier so that we know if we have enough people to run the course. Some courses fill up quickly so it is a good idea to register as early as you can.
(5) What if I find I will not be able to attend a course I have registered for?
- Members are entitled to a refund of course fees if withdrawal occurs at least seven days before the course starts. TALK membership fees will not be refunded.
- If you would like to withdraw from a course, please call the TALK phone number 604-599-3077 or email talk@kpu.ca.
(6) Is there parking available on campus?
- Yes. Parking is $5. Please see details in Campus Maps & Parking to the left.
(7) How can I get more information on the course content?
- Please contact the Program Chair, Jean Garnett, at jeangarnett@shaw.ca or 604-277-1130.
(8) What happens if a course is cancelled?
- Registrants will receive a cancellation email notification that will request a response. If the TALK admin do not receive an email response, the TALK member will be phoned and notified of the cancellation of the course. A full refund will be provided.
(9) How do I get a receipt?
- An email confirmation of registration and payment will be sent to your email address. You can also access your invoice and payment information on your Amilia account. Be sure to designate notifications@amilia.com and talk@kpu.ca as safe senders in your email contacts.
(10) Will I get a confirmation email with all of the courses I signed up for?
- Yes. You will receive a confirmation of registration and payment email. You can also see a calendar of the courses you have registered for by going to your online Amilia calendar.
(11) When will I receive my Zoom invitation?
- You should receive your Zoom invitation from notifications@amilia.com within three (3) days prior to the scheduled session. This will include the link to your Zoom webinar or meeting and any handouts the presenter has supplied. Please read this email carefully for any special instructions. Ensure that you have listed notifications@amilia.com in the Safe Senders tab in your email server’s Junk Mail Options. If you have not received the link by the day before the session, please contact us immediately through talk@kpu.ca or call us at 604.599.3077 so that we may resend you the link.
(12) What is the difference between a Zoom meeting and a Zoom webinar?
- A Zoom meeting allows all participants to see and hear each other and you are able to mute yourself and turn your video on and off. A Zoom webinar has a host (KPU employee) who opens up the webinar electronically at the scheduled time. Participants are automatically muted when they join a Zoom webinar and are not seen. Webinars have a co-host who can allow participants to unmute so that they can be heard and can also allow video to be turned on in certain cases. At the beginning of a webinar, you will see the host, co-host, the facilitator and the presenter. During most of the session, you will see the presenter and any slides or videos they share.
(13) How do I sign into a Zoom meeting or webinar?
(14) What if I cannot get connected to the course via Zoom?
- We recommend that you click on the Zoom link that you received via email about 10 minutes before the webinar start time. You should get a screen saying, “Please wait for the host to start the webinar”. If you do not, send an email to talk@kpu.ca.
- Put “Problem” in the subject line and put your phone number and the problem you are having in the body of the email. A KPU staff member will phone you as soon as possible to try to get you connected. The phone number may be a private one, not the TALK one, as KPU staff sometimes operate remotely using their own phones.
(15) How do I submit a question to a presenter during a Zoom session?
- Select the Q&A option on the Zoom toolbar and type in your question and press submit (wiggle your mouse to cause the toolbar to be visible). The presenter will read your question to the rest of the group and then answer it. Depending upon the presenter’s preferences, stated at the beginning of the meeting, you may also be encouraged to use the Raise Hand option which is found in the Zoom toolbar (wiggle your mouse to cause the toolbar to be visible). The co-host will call on you when it is your turn to speak.
(16) How do I communicate a technical problem during a Zoom session?
- Please use the Chat option on the Zoom toolbar for all things technical or email us at talk@kpu.ca and in the subject line type “Problem”.
(17) How do I buy a TALK gift card for a friend?
- Go to www.kpu.ca/talk/courses, click on Register for Courses, click Login (upper right of screen) and enter your email and Amilia password. Click on Gift Cards (under the TALK logo) and choose an amount. Add recipient name, email and message and click Add to Cart. You can do this at the same time you are paying for your membership and registering for courses or any time.
(18) How can I give feedback to the TALK organizers?
- We love hearing from you! To send written comments on courses or suggest future courses or presenters, please send an email to talk@kpu.ca with “feedback” in the subject line.
Please note that there are elevators on each campus for those who have trouble with the stairs.
Note also that you may request a campus security escort to accompany you to and from your vehicle.